We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi how do I make the booking form numbers bigger they are far too small?
Thanks
Hello Steve,
It is not possible to alter the thickness, size, color, or font-family because they don't have any custom selectors.
Our development team will add these options at some point in the future, but we don't have an ETA for that yet.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
hi with woocommerce can you add more than one appointment to the cart?? I tried this and everytime it just updates to the latest appointment and does not add the other appointent to the cart?
Hello Steve,
When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
Also, this is a pre-purchase category your questions are all related to the Amelia category. Since you already have a license please write to us in the Amelia category so that your questions can go to the right sector.
Regarding your question at the moment, only one appointment or event can be added to the cart. We'll work on this in the future.
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I have had to reply here as it wont let me open a new ticket.
I have on site disabled under payments but still see bookings with on site as payment and not paid? I only have stripe so if its not stripe the booking should not be allowed to go thru?? on site is no good its all online classes. How do I stop this? it means clients are getting bookings for free like this which is terrible.
Hello Steve,
You need to try and open another ticket because this is a repurchase category question only.
There is a lot of abuse and questions from people who didn't renew their subscription on licenses and they do not have access to our premium support, or from customers who bought Envato license, in which case the support lasts 6 months.
And for that reason, I'm afraid that we must insist on writing us in Amelia category.
We hope you understand.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I think my support has run out from Envato. Where can I post?
Hello Steve,
Can you tell us when you bought the license and can you please send us an invoice?
After that, we will see what we can do.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
A year ago I dont have the invoice sorry, happ yo pay for the support as I need things sorting. for example when a repeat appointment happens it doesnt send out next day reminder? so how can people know they have the repeat?
Hello Steve,
You can buy from them option to prolong your support but we would suggest instead to buy a new license from us since it would be cheaper and also we can offer you a 20% discount for the new license.
Is this something that you be interested?
As for recurring appointments, an appointment reminder should be sent because each appointment on the recurring list is considered a separate appointment.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables