We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are finding that people are occasionally entering their email address incorrectly, and so aren't getting email notifications when booking. Is there a way to have a second 'confirm email address' field so that we might reduce the errors?
Hi Kylie
Thank you for reaching out to us.
There is no such builtin feature but you can add required custom fields that would ask your clients to re-enter their information.
Please have a look at our documentation on the link below for more information about this feature
https://wpamelia.com/custom-fields/
I hope this helps, do let us know if there is anything else we can assist you with.