Hi there, I am using Divi + WP Amelia. I found out, that when I use one of a AM-modules (e.g. AM-booking-view) it works without parameters. If I insert one or more parameters, the script does not load or it shows the following error message:
" Oops... It seems like there are no employees or services created, or no employees are assigned to the service, at this moment. If you are the admin of this page, see how to Add services and employees."
Thank you for purchasing Amelia, and for reaching out to us.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Hi Marko,
thank you for answering so quickly. I test it again with a fresh installation (only with Amelia+Divi) on http://test.heinze-media.com If you want, you can log in with admin:admin.
We have forwarded this to our Dev team it is possible that this is a bug and if it is it will be sorted out as soon as possible. For now, you will need to enter the shortcodes manually by hand.
If you have any further questions please don't hesitate to ask.
Hi Marko, I've seen the update and test it again. It seems, that it makes the second bug more clear.
When I use shortcodes, everything is fine. If I use the 'Divi ambooking module' and give at least one parameter, then it comes still to the error message: that there were no services or employees. It seems that the divi-module does not get the parameters.
little improve I wish: In the checkout, I like to change the labels for the payment method. "On-Site" and "Online" to anything else, bc "on-site" has no meaning in German language. thx
And if you need help for German translation, let me know.
You have revoked Admin access so now we need the new credentials.
And for the duplicator files are on your site, we're getting 404 - not found:
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
It affects both the booking module and the catalog module. But it is the category. The bug appears mainly when I preset a category. No matter if booking-module or the catalog-module.
A special service, on the other hand, can be preselected. But only a service, no other paramater. And the bug appears as soon as a service AND location is preselected in catalog-module (and probably in the booking module).
Thank you for purchasing our product, and for reaching out to us.
Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
We have forwarded your ticket to our level 2 agent, and as soon as we get feedback from them we will contact you immediately.
We just wanted to inform you that we do not have any fixes yet but we are working on it and for now you still need to create shortcodes manually. Hopefully, this will be fixed soon.
Hi there, I am using Divi + WP Amelia. I found out, that when I use one of a AM-modules (e.g. AM-booking-view) it works without parameters. If I insert one or more parameters, the script does not load or it shows the following error message:
" Oops... It seems like there are no employees or services created, or no employees are assigned to the service, at this moment. If you are the admin of this page, see how to Add services and employees."
If I use shortcodes everythings works fine.
Hello Patrick,
Thank you for purchasing Amelia, and for reaching out to us.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko, thank you for answering so quickly.
I test it again with a fresh installation (only with Amelia+Divi) on http://test.heinze-media.com
If you want, you can log in with admin:admin.
I created a duplicate as well https://we.tl/t-5rJEwgs68T
best wishes
Patrick
Hello Patrick,
We have forwarded this to our Dev team it is possible that this is a bug and if it is it will be sorted out as soon as possible. For now, you will need to enter the shortcodes manually by hand.
If you have any further questions please don't hesitate to ask.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I just updated to Amelia 4.4. Unfortunately, I still have this bug.
Hello Patrick,
This is what we see when we try to log
Can you please send us a WP-Admin again and the URL of that page?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I am using Divi too and can confirm that I had the same issue recently
Hello Patrick (and Lenny),
Thank you for purchasing our product, and for reaching out to us.
We forwarded it to the developers. Hopefully, it will be fixed soon, until then you can use the [shortcode] widget.
You can read more about our shortcodes feature at the following linkhttps://tmsplugins.ticksy.com/article/17639/.
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko, I've seen the update and test it again.
It seems, that it makes the second bug more clear.
When I use shortcodes, everything is fine.
If I use the 'Divi ambooking module' and give at least one parameter, then it comes still to the error message:
that there were no services or employees. It seems that the divi-module does not get the parameters.
https://test.heinze-media.com
duplicator:
https://test.heinze-media.com/test-wpamelia.zip
little improve I wish:
In the checkout, I like to change the labels for the payment method. "On-Site" and "Online" to anything else, bc "on-site" has no meaning in German language. thx
And if you need help for German translation, let me know.
Kind Regards
Patrick
Hello Patrick,
You have revoked Admin access so now we need the new credentials.
And for the duplicator files are on your site, we're getting 404 - not found:
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It affects both the booking module and the catalog module. But it is the category.
The bug appears mainly when I preset a category. No matter if booking-module or the catalog-module.
A special service, on the other hand, can be preselected. But only a service, no other paramater. And the bug appears as soon as a service AND location is preselected in catalog-module (and probably in the booking module).
Hello Patrick,
Thank you for purchasing our product, and for reaching out to us.
Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
We have forwarded your ticket to our level 2 agent, and as soon as we get feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Patrick,
We just wanted to inform you that we do not have any fixes yet but we are working on it and for now you still need to create shortcodes manually. Hopefully, this will be fixed soon.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables