We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When trying to update to the latest version of Amelia I got the following error:
Update did not succes: Could not copy file. ameliabooking/vendor/phpmailer/phpmailer/src/PHPMailer.php
I set Amelia on auto-updating, but probably this is why it did't update automatically.
Can you help me here?
Thanks
Hello Martin,
Thank you for purchasing Amelia, and for reaching out to us.
This is probably up to the permissions of the folder where your site is. Ask your hosting provider if you have read/write permissions for "wp-content", "plugins" and "ameliabooking" folders. If you don't have one - they have to get turned on.
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
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