You can mark the appointment as canceled from the backend (just make sure to disable Notify the customer option so you can do this in "stealth" mode) and simply change the status to Approved again (this time with the Notify the customer option enabled).
I hope this helps, do let us know if there is anything else we can assist you with.
Hi,
Is there an option to re-send the confirmation e-mail to an Amelia customer?
Kind regards,
Shanice
Hi Shanice
Thank you for reaching out to us.
You can mark the appointment as canceled from the backend (just make sure to disable Notify the customer option so you can do this in "stealth" mode) and simply change the status to Approved again (this time with the Notify the customer option enabled).
I hope this helps, do let us know if there is anything else we can assist you with.
Hi Blazenka,
It worked perfectly. Thank you so much!
Creative regards,
Shanice
Hello Shanice,
Glad to hear that the issue has been resolved.
Feel free to contact us if you have any other questions by opening another ticket.
Kind Regards,
Uros Jovanovic
[email protected]
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