We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Is there an option to re-send the confirmation e-mail to an Amelia customer?
Kind regards,
Shanice
Hi Shanice
Thank you for reaching out to us.
You can mark the appointment as canceled from the backend (just make sure to disable Notify the customer option so you can do this in "stealth" mode) and simply change the status to Approved again (this time with the Notify the customer option enabled).
I hope this helps, do let us know if there is anything else we can assist you with.
Hi Blazenka,
It worked perfectly. Thank you so much!
Creative regards,
Shanice
Hello Shanice,
Glad to hear that the issue has been resolved.
Feel free to contact us if you have any other questions by opening another ticket.
Kind Regards,
Uros Jovanovic
[email protected]
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