Okay
  Public Ticket #2936442
Cant access my subscription
Closed

Comments

  • Oscar Blanco started the conversation

    I purchased Amelia lifetime and can't access my account. When I try to reset the account it says my email is not in the system.

    Please help I need my subscription.

  • [deleted] replied

    Hi Oscar

    Thank you for reaching out to us.

    There was an AWS outage recently which might have affected our store as well. Can you please check once again and record your screen if you see anything out of the ordinary so we can investigate this further. Also can you please confirm the email address you are using to log in so we can double check on our end?