We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2935971
paypal
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Comments

  • Nicolas Rodriguez Perez started the conversation
    December 10, 2021 at 8:57pm

    al ingresar los datos de paypal me arroja el siguiente error "Sorry, there was an error processing your payment. Please try again later.". a intentado de todas las formas y me arroja el mismo problema

  •  111
    Stanislav replied
    December 13, 2021 at 12:29pm

    Hello Nicolas,

    Thank you for reaching out to us.

    Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.

    Thank you for your understanding.

    Can you please tell me did you turn of Sandbox mode?

    Can you please check again your Live Client ID and Live Secret on your PayPal account? You have Sandbox and Live credentials(attachment 2)

    With PayPal there is only two ways where customers can made mistakes. First one is to use Live credentials when Sandbox mode is enabled, and second one it to copy wrong PayPal credentials(“Client ID” and “Secret”)  

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    You can find detailed instructions how to connect Paypal with your site here: https://wpamelia.com/configuring-payments/#paypal

    I hope it helps.

    If you need some further assistance, please don't hesitate to contact us.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

    Rate my support

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