We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I have the free version of Amelia and until I updated the plugin yesterday I was able to edit my notifications. Now there are no options of notifications, and I can't make any changes to my existing notifications! The page does not allow you to click on either of the 'add notification' buttons.
You may want to try another browser. I had trouble editing my existing notifications in Firefox but when I switched to Chrome I could edit them. It was weird, but worked for me anyway.
Sorry, sorry, now I remember. One time this worked, then it stopped. I remember support told me to disable Grammarly and then I could then edit my notifications. Sorry I was confused.
Thanks for your reply - unfortunately I am using Chrome and don't have Grammarly!
So neither of these suggestions helped. I think it must be a bug?
Hello Nicole,
Thank you for reaching out to us.
Please deactivate Amelia, clear cache, activate Amelia, clear cache again, and check the Notifications section. Clear your browser cache and cookies as well, If that doesn't work reach us back, please.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
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