We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
How can I make email id mandatory when adding an Amelia customer from backend? In our site we are adding customer from backend and attaching them to attendees..But conflict happening after the booking, booking is there in amelia_customer_booking table. But we can't open the attendees window from backend. Also we need to attach customer to worpress users also..that also mandatory. How can achieve this? Could you please help.
Hi krishna
Thank you for reaching out to us.
New Customers will be created in Amelia automatically, after their first booking. Also, you can add them manually on the back-end Customers page but you cannot make the email field mandatory when adding customers from the backend since it is not always the case that the admin knows the email address of the customer.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you want to connect Amelia Customers to existing WP Users, you should assign the Amelia Customer role to these WP Users on the Users page, and then connect them to Amelia Customer profiles:
Regarding this we can't open the attendees window from backend can you share some screenshots or a screen recording of the issue so we can get a better understanding?
Do you see any errors in the console?