Hey everyone!

With the holiday season upon us, we want to share our upcoming working hours:

After that, we’ll return to our regular schedule and assist you as quickly as possible.

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.

Thanks a bunch for your understanding and support!

Warm regards and happy holidays!

TMS

Okay
  Public Ticket #2933111
No ability to charge deposits on manual appointment creation
Closed

Comments

  • Alexander started the conversation
    December 7, 2021 at 1:00pm

    Hello,

    So just faced an issue, a client of mine created an appointment manually, her client got a confirmation email and that was it. Despite having a 50% deposit on that particular service.

    Is there any way to send customers a payment form with a deposit request upon creating an appointment manually through the + sign in the dashboard?

  •  1,599
    Marko replied
    December 8, 2021 at 9:33am

    Hello Alexander,

    Thank you for purchasing Amelia, and for reaching out to us.

    Currently, there is no such feature built-in in Amelia. When you create an appointment from the back-end you cant request payment. 

    What you can do is the following: you can book an appointment with the (instead of) customer from the front end from the incognito window, and then the plugin will recognize that like the customer has booked an appointment and then they will receive the necessary notifications.

    If you have any more questions please feel free to open another ticket.


    Kind Regards, 

    Marko Davidovic [email protected]

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  • Alexander replied
    December 8, 2021 at 11:39am

    Hi Marko,

    Thanks for getting back.

    Unfortunately, this doesn't solve the issue. The service is still not paid upfront.

    What I expect is when an employee creates a new appointment with a mandatory deposit, the client should receive an email with a request to pay. This way employees don't manually process credit card details.

    This is a major design flaw, Marko. 

    As a temporary workaround, it would be great if we could create bookings through the front end, save its state and send a link for it to the client so that they could finish the booking with payment. But your form is fully ajax and doesn't save states or generate any links.

    All this renders the manual creation of appointments from the dashboard useless. My client and her employees cannot process bookings then. 

    How likely is your Product Manager will consider solving this problem?

    Thanks

    Alex

  •  1,599
    Marko replied
    December 9, 2021 at 10:20am

    Hello Alexander,

    Thank you for purchasing Amelia, and for reaching out to us.

    Amelia is not a payment provider, and we use external providers' APIs which are somewhat limited. The API that's being used for PayPal, Stripe, and Mollie do not allow us to send any emails or invoices because Amelia is not able to create a product, subscription, or an invoice within those payment providers. 

    Booking an appointment from the front-end launches the PayPal log-in screen, or forwards the customer to one of Mollie's payment gateways, or it shows the card fields pulled from Stripe. 

    Amelia doesn't create an invoice on your Stripe, PayPal, or Mollie account, so you can send a payment URL to someone, but instead your customers are paying for a service that doesn't exist in your profile of the payment provider. 

    Another thing is that since Amelia is not a payment plugin, and is using external payment engines, you cannot hold any payment details from your customers, meaning you cannot book an appointment from the back-end and automatically charge a customers' cards, or accounts. It is not legal (anywhere in the world) that you can charge a customer for something they did not authorize themselves. 

    You can have any form of agreement with the customer, but we, as a legal entity are not allowed to hold their payment info. Only payment providers are allowed to do that.

    If you have any more questions please feel free to open another ticket.


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables