We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
How do I reset transactions made in WP Amelia in preparation to go live?
I would like to reset appointments made, financials, transactions, even customers without reseting employee, services
Hi Jon
Thank you for reaching out to us.
Unfortunately it is not possible to reset some parts of the plugin while leaving other parts intact.
You can enable this option from the Activation tab and remove the plugin from the plugins page, that will reset all data in the plugin and you can have a fresh start
If you know your way around the database you can try deleting the information from there. There are around 47 tables with wp_amelia_ prefix. Please note that wp_ is the default database prefix, but on your end it could be anything, so look for your_prefix_amelia_ tables.
I hope this helps, do let us know if there is anything else we can assist you with.