We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When trying to add a SMS phone number to the settings the number is not adding itself to the settings. Pressing enter and nothing happens, leaving a blank field. There doesn't appear to be any kind of interaction around it.
Hello Brandon,
Thank you for purchasing Amelia, and for reaching out to us.
Can you please explain to us in a little more detail where and how you wish to add phone number? Also, can you provide us with a couple of screenshots?
If you want to send SMS notifications in Amelia Notifications/SMS Notifications, you need to create an account, and then recharge your balance SMS count.
SMS notifications give you the possibility to send SMS messages to your customers and employees to inform them about the appointments or events.
More information about configuring your SMS account you can find here.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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I am having the same problem. You cannot add numbers to the "Send all SMS messages to additional numbers:" no matter what you do. I have the latest version of Amelia and have attached a screenshot of the problem control. This ability is critical to my business and I really need it fixed. Thanks, Steve Strouse
Hello Steven,
We will need temporary admin access to your site so that we can test this. But because those data are sensitive please open your own ticket and send us this message and screenshot there.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko,
Here's the link: https://www.treadrightmobiletire.com/wp-admin/admin.php?page=wpamelia-settings#/settings
I created a temporary user with the following credentials:
Username: AmeliaAdmin
Password: FixMyBug!
Thanks for looking into this.
Steve