"Change status webhook not triggering" (#2932605) / TMS-Plugins

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10
Daniel Schindlower started the conversation
December 6, 2021 at 8:46pm
After the last update, the Change status webhook is not being triggered.
Please your help
1,707
Marko replied
December 8, 2021 at 2:09pm
Hello Daniel,

Thank you for purchasing Amelia, and for reaching out to us.
Please do a screen recording so that we can see how you set up the webhook, how it triggers, etc.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?

If you're not able to provide us with a staging site, can you clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Kind Regards,

Marko Davidovic [email protected]

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