Hi Peter

Thank you for reaching out to us.

Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these string.

If you want to use POEDIT then this is an instruction:

1. Download the Amelia plugin from our TMS Store or from email that you receive when you made purchase and save the .zip file on your computer.

2. Unzip downloaded .zip file.

3. You need to download and install POEDIT. 

4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.

5. Translate all the strings that are not translated

6. Save the translation.

7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files called wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website in the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.

This is example for French language, but you will choose yours.

Hope this helps If you have any more questions, don't hesitate to ask.

Hi Peter

Well it should work there is no reason not to if you did everything correctly.

Can you please provide me a temporary WP-admin (administrator) user for your site where this happens and your FTP credentials, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hey Peter

This is strange, as it doesn't work for me either, on a brand new (totally empty) localhost.

The issue has been forwarded to our developers, so we'll get back to you as soon as we hear from them.

Sorry for the delay.

Hey Peter

This has actually been an oversight on our end. The string wasn't added to the translation files, so it's not being picked up by the plugin.

Our developers will correct that for the next update, so once the plugin updates, you will be able to translate the string normally.

Sorry for the inconvenience.

Hi again Peter

It should be released within a week if everything goes according to plan, but I don't see why this would cause any problems. This notification is for admins of the website, so they know they placed Amelia's shortcodes on a page, and they haven't configured everything correctly.

This message is not meant to be shown to the customers, so it's sort of an error report. I understand you want to adapt it so it works for your customers as well, but if you configure the plugin correctly, there's no reason why this message would stop you from launching the site.

Hello Peter,

Yes, you are right employees can not see each other calendars and unfortunately, you will need to make a Google sheet for it. It is designed this way because 95% of people want only Admin to have this possibility but we understand your point of view.

We wish you the best of luck and if you have any further questions please don't hesitate to ask.

Hello Peter,

May we kindly ask you to send us a translation of this sentence that you asked for in the first ticket?

Looking forward to your reply.

Hello Peter,

Unfortunately, in the picture that you have sent us, we can not see the whole translation. If it is not too much trouble may we kindly ask you to write us down this translation and send it here?

We thank you in advance. As for the site that you have sent us we can not see it regardless of how many times we try and reload.

Looking forward to your reply.

Hello Peter,

Thank you for your translation but unfortunately, we can not implement this into Amelia, this isn't the same translation as in English.

If you have any other questions about the plugin please open another ticket and will gladly help you there.

We wish you all the best.

Hello Peter,

When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. 

In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.

As for your issue, we do not quite understand are you having problems with the customer panel or do you want to upgrade to a PRO license?

Can you please write to us in a little more detail what is exactly the issue and would gladly help.

Looking forward to your reply.