We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I already opened a ticket concerning this topic, I thought it was solved but finally not.
SMS are not delivered, even the SMS test doesn't work with my own phone. I have no idea why, because it was working well until beginning of November.
Can you please check what happened ?
Hello Pierre-Alex
I cannot replicate this issue (see the attachment).
The test SMS works fine for me, but currently, all SMS except for "Package Canceled" for the employee has been disabled. So, when someone books an appointment, no SMS will be sent, but the test SMS works fine.
Do you have a national DNC list? Is your phone maybe on that list? Can you modify the SMS template and try again? Maybe your carrier is blocking messages sent from applications - you should check this with them.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
Yes I disabled the SMS because I was paying for nothing.
I tried on several phone number from different service provider, and nothing change.
I guess the SMS provider has been blacklisted in France...
Did you get any other complaint from french users ?
Hi again Pierre-Alex
We've had a few complaints about SMS, but they're mostly coming from the middle east, India, and Australia. Rarely from the EU.
I'm not sure if France has some sort of a National DNC list, or if your providers "listen" to repetitive texts. If they are - once they detect the same template being sent to one phone number multiple times, they may block it. So, you may want to change the template and send a test text to a phone you haven't texted before.
If it works, my advice would be to modify the template(s) you send every week or so, so it keeps changing and therefore is not being detected by your provider's SPAM radars.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables