Hello Rosetta

Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!

Also, our working hours are from 09:00 - 17:00, CET, business days (we do not work on weekends). Tickets are worked on in the order in which they appear, and due to us being currently understaffed, we don't reach everybody's ticket in time.

What you're looking for doesn't exist in Amelia. The customer's profile is created after they book an appointment, and if you want - you can enable the Front-end Customer Panel, so they can log into the panel when they visit your site the next time.

Also, you can link the customer with an existing WordPress user, or create a WordPress user when they book the appointment.

In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, customers and employees in Amelia need to have "Amelia Customer" or "Amelia Employee" user role assigned to them. 

If there's a created WordPress user, but they don't yet have anything purchased through Amelia, you need to enable "Automatically create Amelia Customer user" in Amelia Settings/Roles/Customer, and then - after they log into their WordPress user, once they land on Amelia's booking page, their details will already be populated, and once they purchase the appointment, they'll be added to Amelia/Customers; linked to the WordPress user, and they will be able to visit the Amelia Customer Panel without logging in (since they're already logged in as a WordPress user).

If you already created a user with "Amelia Customer" but they haven't purchased anything with Amelia yet, that user won't be linked to any customers you have in Amelia, so before they are able to log into Amelia's Customer Panel, they either need to book an appointment while they're logged into WordPress, WooCommerce, or a membership plugin, or you need to create a customer by going into Amelia/Customers/Add Customer. When you create a customer, link that customer to the WordPress user, and that's it. After that, they will be able to log in with the same password that's used for logging into WordPress.

Please take a look at our video about this: https://youtu.be/nm7f7RDSYow

Please note: If you change the password of the employee, or the customer through WordPress, the same password will apply to Amelia's Panels, but if you change the password through the Customer or the Employee Panel in Amelia, that password will not be applied to the WordPress user role. This is because Amelia doesn't require a WordPress user to be created in order to grant access to the panels - that is optional, and Amelia can't modify the password for WordPress users.

Hello Rosetta,

We are glad that we're able to help you. If you have any more questions please feel to open another ticket.