We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
So my schedule is synced up with google and it works. The issue I'm having is that the schedule input is not specific to the student. For example it says "10-12 package number 1", and not "10-12 package number - student joe" for example.
Is there something I can do about it? If not, can you report to developers to fix this issue for next updates?
2)Also I'm still not able to add custom form questions to packages. Only to services and events.
Hello Azin,
Thank you for purchasing Amelia, and for reaching out to us.
We didn't quite get what you are asking us? Can you explain it in a little more detail? And take a couple of screenshots and send it to us (Screenshot of the event in Google Calendar and Integration Settings in Amelia (for Google Cal)).
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi there,
so the name of the service is called : " Driving Package Certificate Lessons"
The student name is " Nicholas Skinner" and he booked this lesson.
My google schedule shows this lesson booked by " Nicholas Skinner" as " Driving Package Certificate Lessons" (it's too general. I don't know which student booked it by looking at my calender)
It SHOULD say " Nicholas Skinner Lesson", so I will know which student booked the lesson.
Please check attachments.
Hello Azin,
Thank you for purchasing Amelia, and for reaching out to us.
You can just go to Amelia/Settings/Integrations/Google Calendar and enter a placeholder so that the customer name is shown next to the service:
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Marko, I'll give it a try.
Have a great day!
Hello Azin,
We are glad that we're able to help you. If you have any more questions please feel to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables