We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2929722
Timeframe service
Closed

Comments

  •  1
    Giulio Detti started the conversation
    December 2, 2021 at 11:22am

    Hi, 

    i'd like to ask a few questions:

    1) the "working hours" are set for single days and then it reflect to all services. Is it possible to set specific working hours for a service?.... i think that i can achieve the result with buffer time, can you confirm?

    2) the "days off" allow to close in a specific date. Is it possible to set a different opening hours in a specific date instead of close the reservations?

    Thanks

  • [deleted] replied
    December 3, 2021 at 6:31pm

    Hi Giulio

    Thank you for reaching out to us.

    The settings on the screenshots are from the global company work hours. Since you need to have employees assigned to your services - they are the ones who are performing the service, you will need to set the employee's individual schedule. You will be able to choose a specific service and set the work hours only for that service.

    The same goes for the second question, you need to modify the employees' individual schedule - they are performing the services so it's their schedule you need to modify. For this we have the Special days feature that will allow you to set a specific schedule for the selected period and it will only be applied once.

    Please have a look at our documentation on the link below for detailed information about this feature

    https://wpamelia.com/configuring-schedule/