Hello, Patricia,

Thank you for reaching out to us. It depends on the settings of your email app or service, usually, it is enough just to highlight the letter and click "this is not spam", could you tell me what email app or service do you use?

You may also find this information helpful: https://coherentpath.com/rarelogic/blog/how-to-prevent-emails-from-going-to-spam/

Have a nice day!