We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
For the love of God, I cannot figure this one out so please help me.
We need our employees to also be able to add appointments, and for this, we found out in the last ticket I've sent that this is not possible as employees cannot create new customers in the frontend (bummer).
A workaround we did was to add a custom button for the normal frontend appointment, which would then be used by our employees to schedule the appointment as a client would. Yet, now we see that when the employee is logged in the fields get pre-filled with their account details (name, e-mail) and hence cannot edit them. Why? How to turn this pre-filling OFF?
I've searched your documentation and I couldn't find a fix for this so please assist.
Hi Cristian
The reason these are pre filled is because you most likely have Check For Existing Email option active in Amelia > Setting > Roles > Customer
That is normal behavioral when you are logged into your WP account and try to make appointment. Please try to book in another browser where you are not logged in, or use Incognito mode(you are not logged in) in browser and you will see that fields in booking form are empty.
We don't recommend booking appointments on the front-end being logged as Admin, Manager or Employee. It may cause mixed roles and access issues.