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For the love of God, I cannot figure this one out so please help me.
We need our employees to also be able to add appointments, and for this, we found out in the last ticket I've sent that this is not possible as employees cannot create new customers in the frontend (bummer).
A workaround we did was to add a custom button for the normal frontend appointment, which would then be used by our employees to schedule the appointment as a client would. Yet, now we see that when the employee is logged in the fields get pre-filled with their account details (name, e-mail) and hence cannot edit them. Why? How to turn this pre-filling OFF?
I've searched your documentation and I couldn't find a fix for this so please assist.
Hi Cristian
The reason these are pre filled is because you most likely have Check For Existing Email option active in Amelia > Setting > Roles > Customer
That is normal behavioral when you are logged into your WP account and try to make appointment. Please try to book in another browser where you are not logged in, or use Incognito mode(you are not logged in) in browser and you will see that fields in booking form are empty.
We don't recommend booking appointments on the front-end being logged as Admin, Manager or Employee. It may cause mixed roles and access issues.