We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2928962
Create Zoom Meeting in the Backend
Closed

Comments

  •  3
    Holger started the conversation
    December 1, 2021 at 2:34pm

    Hello, is it possible when logged in as a manager (or other function) to create a Zoom meeting? I have a service that is not visible. This becomes visible only when you are logged in. So that not every visitor to the site can make this booking. 
    The disadvantage is that I cannot create a Zoom Meeting when I am logged in. Can this be, or how would it be possible? Many thanks

  •  2,576
    Aleksandar replied
    December 4, 2021 at 5:52pm

    Hello Holger

    The Zoom meeting is being generated when an appointment is booked with an employee linked to his Zoom account, and when the service has Zoom enabled in the Service settings, regardless if the appointment is booked from the back-end or from the front-end.

    So, you need to verify that the employee linked to this service is linked to his Zoom account, and you need to verify that Zoom is enabled in Amelia/Services -> Service/Settings/Integrations.

    Please note, though, that it's not advisable to have an Amelia Manager operate also as an Amelia Employee. This is because the capabilities of these roles are not the same, and there could be issues with the plugin if you mix them.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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