I want to implement the amelia plugin on the website of a customer. She wants the calendar be synchronized with the outlook calendar of a shared mailbox, so that the whole team can use that shared calendar to block certain times and to see the booked events.
If I understand correctly you would like to connect all employees to the same Outlook calendar? You can do that, yes, and once one employee receives a booking this time slot will be blocked for all other employees as well, and the appointment information from all employees will be displayed in that one integrated calendar.
If I misunderstood can you please explain i more detail what you would like to achieve so we can get a better understanding and provide you with the best solution.
I feel, you misunderstood, what I meant. The connection should not be built to many different calendars, but to only one calendar. But this calendar is not the calendar of one person, but it is the calendar of a shared mailbox. That is a concept of Exchange / Microsoft 365. You can arrange mailboxes like [email protected] that are accessible for different employees.
What I need is, the calendar of e.g. [email protected] should be the one, that is connected with Amelia. Every employee who has access to this mailbox and calendar can have a look into this calendar as well, but it is not the personal calendar of the employees.
Amelia's integration with Outlook or Google calendar is established per one account, so you can create the needed app in Azure with [email protected], but that doesn't store all appointments in that calendar.
You need to connect your employees to calendar(s) that will contain the bookings, and pull existing busy slots and block them in Amelia.
So, if you want all your employees to simply see this calendar, but freely book their times, it cannot be done. If you want all your employees to be linked to this calendar, that can be done, but in that case - as soon as one employee is booked (for example, booked for Service 1, on Jan 15th, at 12:00), no other employee will be able to provide any services on that date, at that time if you enable "Remove Outlook Calendar Busy slots" in Amelia Settings/Integration/Outlook Calendar.
You can link all your employees to that calendar, so when there's a new appointment, they will see it, but in that case, over-bookings can occur.
Kahlil, the process is to go to Amelia/Employees, and connect all employees to the same calendar, as explained in our documentation.
Thanks for the update! Because appointments can get grouped together, I decided not use the feature anymore. I found another solution though - I decied to use Azure Logic Apps and Amelia Web Hooks to insert the appointments into our Calendar and SharePoint list. This opens up much more flexibility for us, but the trade off is the slightly extra complexity.
Hi Amelia-Team,
I want to implement the amelia plugin on the website of a customer. She wants the calendar be synchronized with the outlook calendar of a shared mailbox, so that the whole team can use that shared calendar to block certain times and to see the booked events.
Is that possible?
Thanks for your help!
Catharina
Hi Catharina
Thank you for reaching out to us.
If I understand correctly you would like to connect all employees to the same Outlook calendar? You can do that, yes, and once one employee receives a booking this time slot will be blocked for all other employees as well, and the appointment information from all employees will be displayed in that one integrated calendar.
If I misunderstood can you please explain i more detail what you would like to achieve so we can get a better understanding and provide you with the best solution.
What is the process to do this? I would like to have all employees share the one calendar also
Hi Blaženka,
I feel, you misunderstood, what I meant. The connection should not be built to many different calendars, but to only one calendar. But this calendar is not the calendar of one person, but it is the calendar of a shared mailbox. That is a concept of Exchange / Microsoft 365. You can arrange mailboxes like [email protected] that are accessible for different employees.
What I need is, the calendar of e.g. [email protected] should be the one, that is connected with Amelia. Every employee who has access to this mailbox and calendar can have a look into this calendar as well, but it is not the personal calendar of the employees.
Did I manage to make clear, what I mean?
Thanks a lot for your help
Catharina
Hello Catharina
Amelia's integration with Outlook or Google calendar is established per one account, so you can create the needed app in Azure with [email protected], but that doesn't store all appointments in that calendar.
You need to connect your employees to calendar(s) that will contain the bookings, and pull existing busy slots and block them in Amelia.
So, if you want all your employees to simply see this calendar, but freely book their times, it cannot be done. If you want all your employees to be linked to this calendar, that can be done, but in that case - as soon as one employee is booked (for example, booked for Service 1, on Jan 15th, at 12:00), no other employee will be able to provide any services on that date, at that time if you enable "Remove Outlook Calendar Busy slots" in Amelia Settings/Integration/Outlook Calendar.
You can link all your employees to that calendar, so when there's a new appointment, they will see it, but in that case, over-bookings can occur.
Kahlil, the process is to go to Amelia/Employees, and connect all employees to the same calendar, as explained in our documentation.
Kind Regards,
Aleksandar Vuković
[email protected]
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Thanks for the update! Because appointments can get grouped together, I decided not use the feature anymore. I found another solution though - I decied to use Azure Logic Apps and Amelia Web Hooks to insert the appointments into our Calendar and SharePoint list. This opens up much more flexibility for us, but the trade off is the slightly extra complexity.
Thank you for your feedback Kahlil.
We're glad to hear you were able to find a way to make it work for you.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables