Hi Catharina

Thank you for reaching out to us.

If I understand correctly you would like to connect all employees to the same Outlook calendar? You can do that, yes, and once one employee receives a booking this time slot will be blocked for all other employees as well, and the appointment information from all employees will be displayed in that one integrated calendar.

If I misunderstood can you please explain i more detail what you would like to achieve so we can get a better understanding and provide you with the best solution.

Hello Catharina

Amelia's integration with Outlook or Google calendar is established per one account, so you can create the needed app in Azure with support@customer.de, but that doesn't store all appointments in that calendar.

You need to connect your employees to calendar(s) that will contain the bookings, and pull existing busy slots and block them in Amelia.

So, if you want all your employees to simply see this calendar, but freely book their times, it cannot be done. If you want all your employees to be linked to this calendar, that can be done, but in that case - as soon as one employee is booked (for example, booked for Service 1, on Jan 15th, at 12:00), no other employee will be able to provide any services on that date, at that time if you enable "Remove Outlook Calendar Busy slots" in Amelia Settings/Integration/Outlook Calendar.

You can link all your employees to that calendar, so when there's a new appointment, they will see it, but in that case, over-bookings can occur.

Kahlil, the process is to go to Amelia/Employees, and connect all employees to the same calendar, as explained in our documentation.

Thank you for your feedback Kahlil.

We're glad to hear you were able to find a way to make it work for you.