As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2927872
Can't upload it, nowhere to enter on Wordpress plug ins
Closed

Comments

  •  1
    Jason started the conversation

    I bought the upgrade, and can't upgrade it... I followed instructions, downloaded the upgrade, uploaded it onto Wordpress plug-ins, said there was an error....

    Is there not just a place to add purchase code??


  • [deleted] replied

    Hi Jason

    Can you please tell us more about the error? If you are upgrading from basic to pro a different file needs to be installed that contains different code for the premium features, that's why you cannot simply add a new purchase code to upgrade a basic licence.