Hi, we have a problem with timezones, according to our calendar and the events, we would like the customers to get a notice in their calendar that the course starts at 9 am CT+1h (Sweden) but today a customer showed up at 8 since the synch with the calendar showed wrong time. when we tested the bookingsystem before we went live, everything synked correctly, even from various mails. Could you please help me? I can't seem to find a specific setting for timezone anywhere within the Amelia plugin.
To make it more special, Sweden have different timezones in summer and winter.. Enjoy ;)
Thank you for purchasing Amelia, and for reaching out to us.
Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.
If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).
Please take a look at this article it will be of much use to you.
Hi, we have a problem with timezones, according to our calendar and the events, we would like the customers to get a notice in their calendar that the course starts at 9 am CT+1h (Sweden) but today a customer showed up at 8 since the synch with the calendar showed wrong time. when we tested the bookingsystem before we went live, everything synked correctly, even from various mails. Could you please help me? I can't seem to find a specific setting for timezone anywhere within the Amelia plugin.
To make it more special, Sweden have different timezones in summer and winter.. Enjoy ;)
Best // Lina
Hello Lina,
Thank you for purchasing Amelia, and for reaching out to us.
Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.
If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).
Please take a look at this article it will be of much use to you.
Kind Regards,
Marko Davidovic [email protected]
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