We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2927853
timezone
Closed

Comments

  • lina tengblad started the conversation
    November 30, 2021 at 1:34pm

    Hi, we have a problem with timezones, according to our calendar and the events, we would like the customers to get a notice in their calendar that the course starts at 9 am CT+1h (Sweden) but today a customer showed up at 8 since the synch with the calendar showed wrong time. when we tested the bookingsystem before we went live, everything synked correctly, even from various mails. Could you please help me? I can't seem to find a specific setting for timezone anywhere within the Amelia plugin.

    To make it more special, Sweden have different timezones in summer and winter.. Enjoy ;) 


    Best // Lina

  •  1,712
    Marko replied
    December 1, 2021 at 3:03pm

    Hello Lina,

    Thank you for purchasing Amelia, and for reaching out to us.

    Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.

    If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).

    Please take a look at this article it will be of much use to you.

    Kind Regards, 

    Marko Davidovic [email protected]

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