As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Okay
  Public Ticket #2926205
License change
Closed

Comments

  • Lucia started the conversation
    November 28, 2021 at 1:01pm

    Hello,

    I have a few websites with an individual license and I recently bought a developers license. I have change the activation code in Amelia to the one that I got with the developer's license but I guess I should cancel the subscriptions for the individual licenses so I don't get charged for those as well. I can't see any login to manage my subscription. How can I do it? 

  • [deleted] replied
    December 1, 2021 at 2:54pm

    Hi Lucia

    Thank you for reaching out to us.

    Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and you will see the "Cancel subscription" button.

    6366610744.png

    If you don't see it, and you're using a screen with a width lower than 1600px, you will need to scroll through that screen horizontally to see the button.