Hello Jessica,

Thank you for purchasing Amelia, and for reaching out to us.

Please make sure there is content in the template. If one notification works for you, then all of them work. Check once again our documentation about notification settings.

Looking forward to you reply.

Hello Jessica,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Jessica,

There was no such notification yesterday and we checked again you did not set up for approved template notifications. The template for these notifications is completely empty and for this reason, nothing can be sent please take a look at the picture

While your appointment rejected field is full and therefore sent normally.

Please fill out the template for appointment approved and be sure to turn it off Grammarly during the writing and saving the appointment approved template. 

It should work now since it has content in the template. Just to restore the old settings, when other emails were sent.

If you have any more questions please feel free to open another ticket.