We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2925843
Custom "minimum time required before booking"
Closed

Comments

  • Cheying started the conversation
    November 27, 2021 at 4:01pm

    Hi there, 

    For "minimum time required before booking", is it possible to customize the time to any hours that i want? For example, 19 hrs before the appointment? 

    I couldn't find any way to do that in the system, possible to edit the database so that i can set exactly 19 hours? If yes, can u please guide me on where to edit please?

    Thanks!

  •  2,576
    Aleksandar replied
    November 30, 2021 at 12:21pm

    Hello Cheying

    Thank you for your purchase.

    It is possible to change this in the database, but you would need to enter the time in seconds, so instead of 19h you would enter "68400".

    When you access your database via PHPMyAdmin (or some other tool), access wp_options table:

    6172199762.png

    It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.

    When you access it, you can search through the column "option_name". Search for the term "amelia_settings":

    9596326323.png

    The search will return only one row, and you need to edit it:

    3462547772.png

    In "option_value" column, search for "minimumTimeRequirementPriorToBooking":

    3183676749.png

    There, you can see that I already entered 68400, and applied 19 hours as the minimum time required before booking:

    8136870701.png


    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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