We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I had to restore my website to the day before because of a problem. On that day I had two reservations. One of those was the second class from a Package.
I wanted to manually add that reservation again, but there is no way to get this reservation reduced from the package the client bought.
I think, it should be possible to make a reservation manually for a client and get that reduced from the package they already bougth. There is a way to do that or have you any plans to implement it?
Thanks in advance.
Hello Maria,
Thank you for purchasing Amelia, and for reaching out to us.
You can check and manage purchases of packages in the back-end of Amelia.
You can book appointments in the purchased packages, edit the already booked ones and cancel the purchases (or open the already canceled ones) when needed.
This can be done on the Services page, under the Packages tab for each package there is the Purchases button next to Edit. Complete guide about packages of services you can here. It will benefit you greatly if you read this piece of documentacion.
If you have any further questions please don't hesitate to ask.
Kind Regards,
Marko Davidovic [email protected]
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