We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
HI
I want to upgrade my purchased item to PRO. Can I upgrade at a price?
I see a discount price recently and want to upgrade.
Hello Kuo,
Thank you for purchasing Amelia, and for reaching out to us.
If you have already bought our license please in the future write to us in Amelia category so that your question can go to a proper sector.
At the moment, there's no way to upgrade the license from our store, but instead, we'd manually upgrade your license, and our reseller would pro-rate the charge between Basic and Pro annual.
The upgrade is automatically calculated as a pro-rated charge, meaning the time you spent using the Pro license cannot be deducted, but the remaining time will be deducted from the lifetime license.
Here's an example: If you bought a Basic Yearly license, that costs $59 (approx. $0.16 per day). After 100 days, you want to upgrade to Pro, which costs $109 (approx. $0.3 per day). Time spent on Basic: $16 Time remaining on Pro: $79.5 So, the price is not Pro - Basic (109-59=50), but instead a pro-rated charge, and you are going to be charged $79.5 - the time that's remaining until the subscription expires.
If you're alright with that, please let us know and we'll upgrade your license and send you the installation files for the Pro version.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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