We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear support,
I got a basic plan for 2 years, now I really need the Children Price function in the events. I saw that was planned in the July release. Due to that, I can't see this functionality I would like to Know if it's presenting the service package in the pro plan.
Many Thaks Marco
Hi Marco
Thank you for reaching out to us.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so even though it was planned we had some priority tasks that needed to be done first.
Our developers are currently working on releasing this feature but I'm afraid I can't give you an exact ETA when it will be released.
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