We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I recently created a website for a client. It was finished until we saw that her services & categories are gone. Along with her employee account status showing 'unavailable' and not loading to see what's happening. Amelia is updated. Her account has the following roles:
- Editor
- Amelia Employee
* All 68 services are still assigned to her Amelia employee account.
* I've logged in to her account and appointments, employee pannel etc etc is not loading properly, same goes for the admin account.
* I've adjusted Role Rights with User Editor Role Correctly
Can you log in to our accounts and see what is going on? Please check out the following attachments.
Hi Shanice
I can see this is a duplicate ticket so I will be closing this one to avoid confusion.
Thank you for understanding.