We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2924388
Zoom Integration, number Licenses
Closed

Comments

  •  1
    Viola started the conversation
    November 25, 2021 at 11:21am

    Hi there, 

    I am considering installing Amelia as a booking platform to my online business. We are a platform for online ballet training, individual and group lessons via Zoom. With multiple number of teacher, some lessons may take place at the same time. For this I have following questions: The free version has a limited using time of 40min when more than 2 people join the meeting. As for our one-to-one lessons, this option would be fine then as 2 people in this free meeting have an unlimited time, correct?

    However, I wanted to ask I can I assign one Zoom account (1 license) for all "employees" who may have lessons at the same time? Or are multiple licenses required for this when using the Pro Version of Zoom. 

    Many Thanks

    Viola

  • [deleted] replied
    November 28, 2021 at 1:55pm

    Hi Viola

    I can see this is a duplicate ticket, so I will be closing this one and we can continue on the previously open thread.

    Thank you for understanding.

  •  12
    Sha replied
    March 10, 2022 at 12:37pm

    I can't find the answer to Viola's question. I have the same concern but not sure where this post was moved to. Thank you:)

  •  2,576
    Aleksandar replied
    March 11, 2022 at 9:17am

    Hey Sharla.

    The other ticket was a private one, so you can't see it.

    Zoom is configured through the JWT application which is created by the admin here: https://marketplace.zoom.us/. 

    If you want each employee to be linked to their Zoom account, you'll need to purchase a premium version of Zoom, so you can add your employees through the Users section:

    7673849219.png

    Zoom doesn't allow private accounts to be linked to this application, so you need to purchase Zoom premium in order to get the slots for additional users.

    When you add them, they can be connected to their accounts through Amelia/Employees section.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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