Hey everyone!

With the holiday season upon us, we want to share our upcoming working hours:

After that, we’ll return to our regular schedule and assist you as quickly as possible.

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.

Thanks a bunch for your understanding and support!

Warm regards and happy holidays!

TMS

Okay
  Public Ticket #2924270
Costumer Panel not displaying & Appointments not changeable in Dashboard since Amelia 4.3
Closed

Comments

  • Marc-Philipp started the conversation
    November 25, 2021 at 9:02am

    Hello everybody,

    I am using 4.2 since updating to the new version brings some bugs. I just checked if the bugs are solved with 4.3.1 but this is not the case.

    Bug 1: The Costumer Panel is loading in 4.2, but in 4.3 is is just showing the loading circle.

    Bug 2: If I want to change an appointment in the backend, the system is not saving the new data, because it is saying, that the appointment is not existing. (Again: Happens only with 4.3 - no problems with 4.2)

    I just want to let you know about it and I am happy to test out new releases to see, if that is solved.

    All the best

    Phil

  •  1,599
    Marko replied
    November 26, 2021 at 8:04am

    Hello Phil,

    Thank you for purchasing Amelia, and for reaching out to us.

    Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?

    If you're not able to provide us with a staging site, can you clone your website?

    If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

    The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

    Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.


    Kind Regards, 

    Marko Davidovic [email protected]

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