We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi! Thank you for your time and i hope you are doing very well.
I have a few questions about the topics i wrote:
1.- When somebody buys a Package, how can i get each link of each appointment and write it in the notification?
2.- If i link zoom with wpamelia, and somebody does an appointment, does it still get the in google Calendar?
3.- I have few employees. If i link all of them to only one paid zoom account, what are the pro's and cons? I don't see the sense or not sense of doing that.
Thank you in advance!
Hi Felipe
Thank you for reaching out to us.
1. When somebody buys a package they will still have to book individual appointments so the links will be associated to the booked service. You should add the Zoom link placeholder %zoom_join_url% to Appointment Approved or Appointment Pending (depends on what you prefer) notification templates. If it's a Zoom meeting, a Customer will receive a link. And if it's an offline meeting, the placeholder will not be seen.
2. If you have a working Google calendar integration you can use it together with Zoom it will still write your appointments in the calendar.
3. At the moment it's not possible to connect multiple Zoom accounts to Amelia.
You can connect only one business account (since free accounts don't have the multi-users option) and add each Employee as a User to this account.
Please let us know if you have any other questions or concerns.