Thank you for purchasing Amelia, and for reaching out to us.
In order to allow your customers to cancel and reschedule the appointments you will need to enable customer panel. Front-end Customer Panel allows you to offer your customers an easy way to track, reschedule and/or cancel their appointments and events. In the Customer Panel, customers can manage their personal details without logging into the WordPress backend.
Refunds need to be handled through the payment engine you used, Amelia can't yet issue refunds. We'll work on that in the future.
If you have any further questions please don't hesitate to ask.
How to set up Amelia to provide the option for Cancellation/Refund, and Reschedule of appointments
Hello Chandra,
Thank you for purchasing Amelia, and for reaching out to us.
In order to allow your customers to cancel and reschedule the appointments you will need to enable customer panel. Front-end Customer Panel allows you to offer your customers an easy way to track, reschedule and/or cancel their appointments and events. In the Customer Panel, customers can manage their personal details without logging into the WordPress backend.
Refunds need to be handled through the payment engine you used, Amelia can't yet issue refunds. We'll work on that in the future.
If you have any further questions please don't hesitate to ask.
Kind Regards,
Marko Davidovic
[email protected]
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