We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am having challenges with listing the service hours.
I want the clients to choose between two service hours, one at 1100 and 1500.
I also have a challenge when a client books on a date the whole day is taken, and no one else can book on that date.
I have adjusted the Services work hours and the employee work hours, and neither is working.
Hello Cliff
Since you enabled "Show booking slots in customer time zone" in Amelia's general settings, I'm seeing these times (in CET):
The 10 PM time slot on my end is 11:00 in Honolulu, while 2 AM is 15h in Honolulu, so as far as I can see, it's working fine.
If you're offering two time slots for one service, a customer can't book one and block the whole day. In order to do that, you need to add another service, and assign it to the same employee, with the duration that would span over both time slots of service #1. When that new (whole day) service is booked, the other service will become unavailable.
Kind Regards,
Aleksandar Vuković
[email protected]
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