We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2922479
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Comments

  • David B. started the conversation
    November 23, 2021 at 10:20am

    On the website, I have integrated payments from Paypal on one of the service. 

    Once user pay for the service, on the receipt  the description doesn't show (empty) anything like which service has been taken/purchased. 

    I think the receipt should tell the name of the service in the description.

  • [deleted] replied
    November 25, 2021 at 11:16am

    Hi David

    Thank you for reaching out to us.

    Once you enable PayPal as a payment method you will notice at end of the modal new option “Set MetaData and Description”. For PayPal, you can only set a description for the payment. You can set a different description for appointments and for events and that description will be shown on the PayPal side so you can know all the details about the customer that made the appointment. To set the description you can use placeholders from the email notifications so the plugin can send different customer data each time. You can of course add placeholders for appointment details as well.

  • David B. replied
    November 26, 2021 at 5:08am

    Please share screenshots for these I am finding it difficult to understand.

    Or please share the step by step to do this. I just want to show up the description(service name) in the receipt 

  • [deleted] replied
    November 30, 2021 at 1:17pm

    Hi David

    Please have a look at our documentation for detailed instructions on how to set up a payment service

    https://wpamelia.com/configuring-payments/#paypal

    And the Set MetaData and Description field looks like this

    3688752951.png

    I hope this helps, do let us know if you need any further assistance.