We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a table set up to query a mySQL database, and setting it up was very smooth. I'd like to pull in two more columns from the db table that I hadn't chosen initially, so I updated the query in the console window on the Data Source tab. After saving, I get the new columns, but the cells are all populated with the name of the column, not the actual data. I haven't used the "auto-refresh" feature so I moved that up from zero, but still no valid data.
I know my query works because it pulls back everything as expected when I run it against my db table directly, so I'm not sure why I'm not getting actual data in my wpDataTables table.
Any ideas what could be going on here?
Hi Lesa,
Thank you for your purchase.
Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.
Did you try to create new table with same query and check do you have same results?
If answer is yes, that is return invalid data, then if you do not have sensitive data, pelase export that table from database ans send and also query that you use so we can test it in our local environment. You can check PRIVATE replay so we can see it only because it is public ticket.
Please provide screenshot/video of that tab le with invalid data so we can see it.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
I'm not seeing the behavior anymore--eventually all of the correct values started showing up. There are a lot of records, so maybe it took a while for the new columns to all be read. Thanks for the response.
Hey Lesa
Thank you for your feedback. We're glad to hear the issue is no longer appearing on your website.
Please keep an eye on it, though, and if it comes back, please open a new ticket, and we'll help you there.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables