We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2921706
Notification Email setup
Closed

Comments

  • Scott Connor started the conversation
    November 22, 2021 at 12:49pm

    Hi guys,

    I can't for the life of me, get my email notifications setup via stmp

    I've attached a screen grab of my inputted settings on the amelia plugin, and also one of my host's default settings.


    Can you please help me with setting this up?

    Thank you

  • Scott Connor replied
    November 23, 2021 at 11:25am

    Bumping this for a response, please. :)

  • [deleted] replied
    November 24, 2021 at 3:11pm

    Hi Scott

    Thank you for reaching out to us.

    Sorry for the delayed response, we are a bit short-staffed at the moment, I'm afraid you con't bump up a ticket, they are being replied to in the order the first came in.

    It is best to reach out to your hosting provider to provide you with the exact information needed to set up the SMTP connection. Here is a video tutorial on how to configure it for gmail for example but it is best to request the exact information from your hosting provider as Amelia serves only as a connection and the information needed is sometimes hosting provider specific

    https://wpamelia.com/notification-settings/

    Do let us know if there is anything else we can do from our side to assist you.