We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm using the Amelia plugin.
It is about browser cache and content cache.
Is it okay to turn on both functions?
If either of these is OK, it would be helpful if you could tell me what it is.
Hello Ryuichi,
Thank you for purchasing Amelia, and for reaching out to us.
We don't quite understand what you mean, so can you explain in a bit more detail?If you cache pages where Amelia is included, the content may not load properly, so we wouldn't recommend doing that
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
To begin with, I have encountered a problem.
It seems that you are sending e-mails after the reservation information has been registered in the database.
Please use the search reservation function.
This is when it is loading to complete the reservation.
If you tap anywhere on the screen to close the dialog
The reservation will be completed, but the e-mail will not be sent.
The problem is that the email is not sent.
This is a problem that occurs no matter which version of Amelia you use.
I don't know if it is due to the user's internet connection or the user's device performance.
It seems that sometimes the reservation process is finished before the email is sent.
So I needed to speed up the process about the reservation and wanted to use the cache.
I'm using a translation tool, so sorry for the weirdness of the text.
Hello Ryuichi,
Thank you for purchasing Amelia, and for reaching out to us.
If I understood correctly - the notifications aren't always being sent?If that's true, please add the following cron job to your server:
Just make sure to replace "https://example.com/" with your actual website.
Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.
Also, you can try this:
*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"
Or this:
*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'
Or this:
GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null
WP Crontrol plugin is the best option if you're not familiar with cron jobx. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables