We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support team,
We are wondering if there is any way to prevent the booking spots are abused?
Our current booking system frequently have some customers who are No show or repeating cancel in last few minutes which waste that time slot.
so we would like to know if we can blocked specific phone number or email when people are booking
Hello Leo,
Thank you for your interest in our product.
You can do the following: You can ask for a mandatory deposit when creating a meeting so that even if they cancel you get part or all of the money.
You can add a membership plugin on your site, and enable "Automatically create Amelia Customer user" in Amelia Settings/Roles. Then, when they book, they will be linked with the member role.
After they book and cancel, you can block access to your site to specific members. That doesn't prevent them, though, from booking with another email address and details, so you may want to look for something that blocks the IP address. Unfortunately, we're not aware of a plugin like that.
Kind Regards,
Marko Davidovic [email protected]
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