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Okay
  Public Ticket #2919818
Overlapping bookings
Closed

Comments

  •  1
    Arie started the conversation
    November 19, 2021 at 6:09am

    Hi,

    It seems that Amelia, by default, doesn't prevent for a customer from book Overlapping bookings, even to the same service, if more than one employee is available to provide the service at that time slot.

    How can I tell Amelia not to allow that?

  • [deleted] replied
    November 23, 2021 at 2:55pm

    Hi Arie

    Thank you for reaching out to us.

    If you want to have only one booking per employee for the same service you can connect all employees to the same Google calendar so one a time slot has been booked it will no longer be available for booking for any of the employees.

    https://wpamelia.com/configuring-google-calendar/

    I hope this helps, do let us know if you need any further assistance.

  •  1
    Arie replied
    November 23, 2021 at 5:09pm

    Hi Blaženka

    Thank you for your response. 

    I'm afraid I wasn't clear enough. My problem is that clients can book a meeting, and later book more meetings which overlap in time with the already booked meeting. 

    This may be acceptable in some other places but not with us. 

    How do we limit Amelia from making such overlapping bookings for the same customer? 

  • [deleted] replied
    November 25, 2021 at 2:46pm

    Hi Arie

    I understand what you mean, you can't provide multiple services at the same time, right? I'm afraid there is currently no other way to avoid this other than setting a specific work schedule for your employees and indicate who and at what particular time will perform which service, or as mentioned before, connect the employees to the same Google calendar and block the busy time slots of one employee for all other employees and services.