We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
It seems that Amelia, by default, doesn't prevent for a customer from book Overlapping bookings, even to the same service, if more than one employee is available to provide the service at that time slot.
How can I tell Amelia not to allow that?
Hi Arie
Thank you for reaching out to us.
If you want to have only one booking per employee for the same service you can connect all employees to the same Google calendar so one a time slot has been booked it will no longer be available for booking for any of the employees.
https://wpamelia.com/configuring-google-calendar/
I hope this helps, do let us know if you need any further assistance.
Hi Blaženka
Thank you for your response.
I'm afraid I wasn't clear enough. My problem is that clients can book a meeting, and later book more meetings which overlap in time with the already booked meeting.
This may be acceptable in some other places but not with us.
How do we limit Amelia from making such overlapping bookings for the same customer?
Hi Arie
I understand what you mean, you can't provide multiple services at the same time, right? I'm afraid there is currently no other way to avoid this other than setting a specific work schedule for your employees and indicate who and at what particular time will perform which service, or as mentioned before, connect the employees to the same Google calendar and block the busy time slots of one employee for all other employees and services.