We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have an issue with Amelia not saving my email templates under Notifications in the dashboard menu.
I type into the existing template for "Appointment Approval", hit Save. Then I see the fly-in notification from Amelia saying "Success. Notification has been saved". Next, I'll click the next template and then back to the template I just updated but the input box is empty. Nothing is sticking after saving. And yes, the checkbox attached to the template is already checked.
Please help with this and my other ticket, #2900119. Thank you for your help!
Thanks,
Jeremy
Hi there,
I just wanted to add that I am also experiencing this too.
Thanks
Tom
Hello Jeremy,
Thank you for your purchase, and sorry for the late response.
Please check if you have a browser extension for grammar, like Grammarly or Language Tool. If you do, please turn it off for your back-end site, and you'll be able to modify and save the notifications without any issues.
Check out the video attached to my response. We've reached out to Grammarly about this, in the hope their developers will want to work with us in order to resolve this issue permanently.
Sorry for the inconvenience.
Tom,
As explained in the previous ticket - you cannot post a private response because this is not your ticket.
Please open a new Private ticket, and we'll gladly help you out there. You can post your wp-admin (Administrator) user credentials in that ticket, along with the explanation of the issue, and we'll help you when we reach your ticket.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, I am using the Grammarly extension. Thanks for the fix! The new text seems to be saving now.
Thank you!
You're welcome, Jeremy.
Glad I could be of help!
If you need some further assistance, please feel free to reach out to us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables