As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi,
I have an issue with Amelia not saving my email templates under Notifications in the dashboard menu.
I type into the existing template for "Appointment Approval", hit Save. Then I see the fly-in notification from Amelia saying "Success. Notification has been saved". Next, I'll click the next template and then back to the template I just updated but the input box is empty. Nothing is sticking after saving. And yes, the checkbox attached to the template is already checked.
Please help with this and my other ticket, #2900119. Thank you for your help!
Thanks,
Jeremy
Hi there,
I just wanted to add that I am also experiencing this too.
Thanks
Tom
Hello Jeremy,
Thank you for your purchase, and sorry for the late response.
Please check if you have a browser extension for grammar, like Grammarly or Language Tool. If you do, please turn it off for your back-end site, and you'll be able to modify and save the notifications without any issues.
Check out the video attached to my response. We've reached out to Grammarly about this, in the hope their developers will want to work with us in order to resolve this issue permanently.
Sorry for the inconvenience.
Tom,
As explained in the previous ticket - you cannot post a private response because this is not your ticket.
Please open a new Private ticket, and we'll gladly help you out there. You can post your wp-admin (Administrator) user credentials in that ticket, along with the explanation of the issue, and we'll help you when we reach your ticket.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, I am using the Grammarly extension. Thanks for the fix! The new text seems to be saving now.
Thank you!
You're welcome, Jeremy.
Glad I could be of help!
If you need some further assistance, please feel free to reach out to us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables