We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have set up Amelia on my client's website. He uses Sumup as a payment gateway for his services. Unfortunately this is not supported by Amelia so I had to set up Woocommerce payment. I set up and tested the booking process for the first service only (Acupunture 30 min). The problem is I received 2 duplicate emails to confirm my booking, one issued by Amelia, and another one by Woocommerce. This is really a big issue as the customers will get confused ! Is there a way to desactivate Amelia notifications ??? By the way Woocommerce offers a much nicer personalisation of the notification emails Amelia's solution is really too basic (you can't even insert a logo properly. Second question where do I change the status of the order (from pending to complete) once I have checked the payment and booking slot availability ? In Woocommerce or in Amelia, or in both ? Thank you for your help. Kind regards
Hello ! Is there someone from Amelia to help out there ?
Hello Celia
Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
If you don't configure Notifications in Amelia Settings/Notifications, notifications won't be sent, but since you already configured them, the only way you can disable notifications would be to go into Amelia/Notifications and disable the notifications (clicking on the check-box next to the Notification name) you don't want to send. If you don't want Amelia to send any notifications, simply disable them all (for Customer and for the employee - you can switch between them at the top):
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
OK thank you for your reply. I managed to disable the unwanted notifications and simplify the process for the customer. You can close the ticket. Kind regards
Hello Celia,
We are glad that we're able to help you. If you have any more questions please feel to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables