We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, after I go in to a notification email template to edit it, it disappears. I edit it, save, it gives me saved successfuly message, then everything in the text editor box disappears on that and every other email notification template! Very frustrating!
This has happened to me too! I have had to stop editing my notifications. Have the developers been notified of this bug?
Hi Jaya and Traci,
Thank you for contacting us.
Can I please ask you if you are using Grammarly? I cannot see from the screenshots the entire text box to see if Grammarly is there but we have an issue with Grammarly that affects our templates. We haven't been able to fix this since we are not completely sure what is the issue, probably the Text Editor that we use is not compatible with Grammarly so it causes issues. If you are using Grammarly then just disable it when you are setting up the notifications and everything will work properly.
However, if you don't use Grammarly I will need to ask both of you to please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except me, or open the separate private tickets and send me links here to see and help faster.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ah, I DO use Grammerly! Ok I'll try without... That Grammerly can be an annoying pain sometimes..
Same thing happened to me. I use ProWritingAid instead of Grammarly. When I disabled it from the site, it worked. It would be nice to get that corrected.
That also interfered with sending test emails properly.
Dear ladies and gentlemen,
To avoid making a mess, I kindly ask those of you who are still experiencing similar problems to create individual private tickets, since such issues may require your wp-admin credentials.
Thanks for your understanding.
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables