We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
we want to set two doctors on vaccination, one we already got, she can do 6 vaccinations at 10 minutes, the secound can do 2 at 10 minutes
so we put both in the same service, and set service up to 8 in 10 minutes, the system want to change each in 8 in 10 minutes
whats wrong, as far as we understood, the max in service can be organized by different doctors?
Hello Lars
Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
I don't quite understand the problem here, but I'll do my best to help you out.
The service duration can't be changed, so if the duration is 10 minutes, that's it for all doctors. Each employee (doctor) can have a different Maximum Capacity, but you need to configure that in Amelia/Employees - when you access the employee's profile, go to "Assigned Services", and in there you will be able to set max capacity "6" for the 1st doctor, and "2" for the 2nd doctor.
If you need some further assistance, please feel free to reach out to us.
Kind Regards,
Aleksandar Vuković
[email protected]
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