Hi, I submitted a private ticket two days ago and nothing, I suppose if I submit a public one I will get answer sooner. Could you check my private ticket please?
Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days. We aim to respond to tickets in order in which they have arrived
Thank you for your patience, colleagues are working on your ticket right now, and will contact you back as soon as possible.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Hi, I submitted a private ticket two days ago and nothing, I suppose if I submit a public one I will get answer sooner. Could you check my private ticket please?
Hi Javiera,
thank you for reaching out to us
Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days. We aim to respond to tickets in order in which they have arrived
Thank you for your patience, colleagues are working on your ticket right now, and will contact you back as soon as possible.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.