Is there an available update for the new WordPress update. My plugin is no longer compatible with the newsiest version of WordPress. How long does the update process take to become compatible with the latest version of WordPress?
Nobody has answered back yet, still waiting. Support from WordPress that they did an update and the plug-in isn’t comparable anymore and I would have to wait for Amelia to update the plug-in.
I found the solution! It just came out today. I had to delete the plugin and go back to my paid version of the plugin and reinstall it. When you redownload the paid version it's already updated.
I apologize for taking us so long to answer. We had a nonworking day and received lots of tickets, we are giving our best to answer as fast as we can.
We don't have a problem with auto-updates as far as we know. We've created this article to help with updating the plugin and we are glad to see that you used it, thanks Nicolas.
Mark, to be able to save all your settings before deleting the plugin, go to the Settings page, open the Activation Settings and make sure that the "Delete database tables" slider is disabled. In that way, your tables will be saved and once you install the plugin you will have settings already set.
When I re-installed the plugin, most of my settings were still in place. I had to add the services again and reassign the services to the employee. After re-assigning services, I'm still having the issue with the time slots not showing up on the front end. It shows that there are no available times and dates for clients to schedule an appointment, so It's still not 100% fixed. If I get that figured out, I will make sure to reach out to you and let you know what I had to do in order to get my business back up and running. This plugin has now affected my business for 3 days and I haven't been able to schedule individuals for Basic Life Support classes.
Yeah I can imagine that you are getting a lot of tickets. Your product does not function properly and you do not have a contact number where paying customers can call to get issues resolved before their company goes out of business due to a failed product. I suggest you take into consideration your clients needs for 24 hour assistance with their paid version of your plugin. Waiting 3 days for your reply is unacceptable and your return policy is only 15 days. Yes you do have a problem with your auto update, if you didn't have a problem with your auto update then you would not have made that post yesterday giving customers instructions on how to fix the issue with the update. Now, I need you to make things right and fix this plugin. I have tried many times to get time slots to show up on the front end and it still does not work. I went to your demo and made sure off of my settings matched yours on the back end. Guess what? It still does not work! I watched your youtube videos. You guessed it again, it does not work. I recommend you have a person call me so that this matter can be resolved immediately. 305-600-9990
Unfortunately, we don't provide support over the phone calls and since part of our team is sick having Covid we are really giving our best to help you as fast as possible.
Written in the article is our standard method for updating, we have it in our documentation here but since we've noticed that lots of people don't go to documentation we've added the article with small differences that exist due to the WP version and Amelia version.
As for your unavailable time slots, can you please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us. Or you can open a private ticket and send me here so I can check and provide faster help.
Until then, what you can check on your side is several things that can cause the unavailable time slots:
1. Your service duration is longer than the duration of the working hours. For example, if service + buffer time before or after is 6 hours long and your working hours are 4 hours, the service together with buffer time will not fit the working hours and you will have unavailable days.
2. You have breaks in the working hours - if there are breaks in the working hours and service duration cannot fit before or after the break your days will be shown as unavailable since our services cannot start before the break and end after.
Is there an available update for the new WordPress update. My plugin is no longer compatible with the newsiest version of WordPress. How long does the update process take to become compatible with the latest version of WordPress?
Anyone answering this - is it related to my template not supported issue also?
https://tmsplugins.ticksy.com/ticket/2917052/
Nobody has answered back yet, still waiting. Support from WordPress that they did an update and the plug-in isn’t comparable anymore and I would have to wait for Amelia to update the plug-in.
Hi Mark,
Still no reply. I added a couple of screenshots of what's going on with the plugin.
Mark,
I found the solution! It just came out today. I had to delete the plugin and go back to my paid version of the plugin and reinstall it. When you redownload the paid version it's already updated.
https://tmsplugins.ticksy.com/article/17656/
Thanks for the update it’s much appreciated.
Can you confirm how you were able to return all your old settings and data?
Hi Nicolas and Mark,
I apologize for taking us so long to answer. We had a nonworking day and received lots of tickets, we are giving our best to answer as fast as we can.
We don't have a problem with auto-updates as far as we know. We've created this article to help with updating the plugin and we are glad to see that you used it, thanks Nicolas.
Mark, to be able to save all your settings before deleting the plugin, go to the Settings page, open the Activation Settings and make sure that the "Delete database tables" slider is disabled. In that way, your tables will be saved and once you install the plugin you will have settings already set.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Good morning Mark,
When I re-installed the plugin, most of my settings were still in place. I had to add the services again and reassign the services to the employee. After re-assigning services, I'm still having the issue with the time slots not showing up on the front end. It shows that there are no available times and dates for clients to schedule an appointment, so It's still not 100% fixed. If I get that figured out, I will make sure to reach out to you and let you know what I had to do in order to get my business back up and running. This plugin has now affected my business for 3 days and I haven't been able to schedule individuals for Basic Life Support classes.
Hi TMS,
Yeah I can imagine that you are getting a lot of tickets. Your product does not function properly and you do not have a contact number where paying customers can call to get issues resolved before their company goes out of business due to a failed product. I suggest you take into consideration your clients needs for 24 hour assistance with their paid version of your plugin. Waiting 3 days for your reply is unacceptable and your return policy is only 15 days. Yes you do have a problem with your auto update, if you didn't have a problem with your auto update then you would not have made that post yesterday giving customers instructions on how to fix the issue with the update. Now, I need you to make things right and fix this plugin. I have tried many times to get time slots to show up on the front end and it still does not work. I went to your demo and made sure off of my settings matched yours on the back end. Guess what? It still does not work! I watched your youtube videos. You guessed it again, it does not work. I recommend you have a person call me so that this matter can be resolved immediately. 305-600-9990
Hi Nicolas,
Unfortunately, we don't provide support over the phone calls and since part of our team is sick having Covid we are really giving our best to help you as fast as possible.
Written in the article is our standard method for updating, we have it in our documentation here but since we've noticed that lots of people don't go to documentation we've added the article with small differences that exist due to the WP version and Amelia version.
As for your unavailable time slots, can you please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us. Or you can open a private ticket and send me here so I can check and provide faster help.
Until then, what you can check on your side is several things that can cause the unavailable time slots:
1. Your service duration is longer than the duration of the working hours. For example, if service + buffer time before or after is 6 hours long and your working hours are 4 hours, the service together with buffer time will not fit the working hours and you will have unavailable days.
2. You have breaks in the working hours - if there are breaks in the working hours and service duration cannot fit before or after the break your days will be shown as unavailable since our services cannot start before the break and end after.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Nicolas.
We provided a response for this issue on another ticket you have open: https://tmsplugins.ticksy.com/ticket/2916837/
If you need to follow up on this, please respond there, and we'll close this ticket, as it's a duplicate.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables