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Okay
  Public Ticket #2917346
Issue with PayPal payment
Closed

Comments

  • Raphael Babilonia started the conversation
    November 16, 2021 at 10:07am

    Hi!

    I have a problem with PayPal on https://lakcuneo.com/, it was ever work fine, but now my customer syas me that the people can booking and appoinment througth the paypal methods.

    the error it show us is the following:

    The merchant isn’t able to accept PayPal payments at this time. Please try again later or return to the merchant and choose another way to pay.

    please can you help me?

    Note: the Paypal API credential are correct, i just check it

  • [deleted] replied
    November 18, 2021 at 1:59pm

    Hi Raphael,

    thank you for reaching out to us!

    Since the credentials are correct, please just check if Test Mode is not enabled, where you insert the credentials, in Amelia > Settings > Payments.

    If Test Mode is off, credentials are live, then we would need to investigate. Is it all customers (no one can pay)?

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.


  •  1
    Tom replied
    November 19, 2021 at 8:13am

    Hi Avana

    The same is also happening to me, I believe Paypal is set up correctly and I am not in test mode. 

    I receive the following error: 

    Sorry, there was an error processing your payment. Please try again later.

    I will also set up an admin login for you, if you could have a look, please? 


  •  1
    Tom replied
    November 19, 2021 at 8:17am

    Sorry I can't see an option to private reply and I'm not able to private message you. Could you mesaage me please? 

  •  2,576
    Aleksandar replied
    November 24, 2021 at 10:49am

    Hello Tom

    Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!

    You cannot post a private response because this is not your ticket.

    Please open a new Private ticket, and we'll gladly help you out there. You can post your wp-admin (Administrator) user credentials in that ticket, along with the explanation of the issue, and we'll help you when we reach your ticket.

    One thing you can check - is your currency supported in PayPal?

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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