We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Please reply asap! I need to make this work asap. I bought amelia so that I can make my website working fast.
Hello Stanley
Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
Can you please explain in a bit more detail what the issue with the panel is?
I created the employee and the WP user which is linked to the employee:
The password for the WP user is set in WordPress, not Amelia.
I was able to log into the Employee panel with that password without issues:
Please note, though, that you shouldn't add both panels (for the customer and the employee) on the same page, as you did here. The employee panel needs to have a unique page, and so does the customer panel.
If you're still having issues with the Employee Panel, please explain in a bit more detail what's going on. I deleted the WP user, and the employee, so your customers don't mistakenly book an appointment with that employee.
Kind Regards,
Aleksandar Vuković
[email protected]
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